At Tandartspraktijk Voordijkshoorn, dentistry is pursued at a high level. To give you more insight into our methods, please read the following text carefully. Patients who are already treated by us can also find useful information here.
No rights can be derived from not receiving reminder cards or reminder emails regarding appointments. The appointment made at the counter or over the phone is binding.
Concerning pain/emergency cases:
- If you call before 10:00 in the morning, we will try to help you the same day. However, you must then conform to the time of treatment offered to you. We are unable to accommodate your work/school preferences for pain.
- If you call later in the day, we may not be able to help you on the same day.
- For emergencies outside our opening hours, please contact the Spoedgevallendienst Delft. Telephone: 015 2134040.
Canceling or rescheduling appointments
Change of personal data
Expenses and statements
Statements will be provided to you digitally. If you prefer to receive your statement by post, please inform the reception desk. Workpieces with technical costs over 50 euros (crowns, bridges, prostheses, etc.) must be largely paid for before placement of the workpiece. After placement, you will receive a final invoice.
If you have any questions about reimbursements, please contact your own health insurance company.
Unpaid bills will be transferred to a collection agency. This incurs extra costs for you. If we have to proceed to collect the outstanding claim(s) with the help of a collection agency, the treatment agreement will automatically be cancelled on our part.
It is not allowed to make photo, film or sound recordings in the practice to protect the privacy of other patients and/or staff. We also ask you not to use your phone during the treatment.
Of course it is not allowed to smoke in the practice. Pets are also not allowed, with the exception of assistance dogs.
We will do our best to treat you to your satisfaction. If you do have a complaint, please let us know. We will do our best to resolve the complaint with you.
Finally, we welcome suggestions, ideas, comments and/or remarks about treatment or other matters.